All orders placed from Monday to Friday before 4.00 pm we ship same day,
orders placed on Saturday and Sunday, will be shipped the following Monday.
times delivery are for Italy 24/48 hours, with GLS courier.
For shipments all over the world we rely on DHL with delivery times delivery in 5 to 10 working days

As soon as the shipment is ready, we will send you a whatsapp message with the shipping code and relative link to track your package.
If you don't have whatsapp, we will send you an SMS or an email.
In all ways we will try to update you on your purchase.

The courier makes 2 delivery attempts at the address indicated. If both attempts are unsuccessful, the goods are transferred to the nearest branch. Then our shipping office gets in touch with you to arrange a new delivery or a collection at the branch. For us it is very important to be able to deliver your package at the first attempt because this allows us to avoid unnecessary and expensive costs that derive from the delivery attempts after the first and from the storage service.

No, the courier we rely on does not deliver on Saturday and Sunday, all deliveries are carried out from Monday to Friday in the time slot that goes from 9.00 to 18.00, however we can indicate in the shipment delivery to a workplace / a neighbor / a business that is always open, to give you more flexibility in the collection.

Don't worry, if you get a damaged package, at the time of delivery, accept it with reserve, take some photos that testify to any damage, when you realize that the goods inside are damaged, contact us at 3714163791 we will solve the problem for you

Of course, it is possible to make the return, we give our customers the possibility to return the product to us within and no later than 15 days from the successful delivery.
You must know that: in order for us to accept your return, the product must be new and UNUSED complete with box and all its parts, as it arrived

To return a product purchased on Alenri, it must be intact and complete in all its parts with box, as it was delivered to you.

We accept returns only and no later than 15 days

We use these rules to ensure excellent service, to return a product and obtain a refund of the item price excluding shipping costs, it's very simple just contact us at 3714163791 or send us an email by clicking HERE.
After contacting us, we can book the collection with our courier at your address, at the time of collection the cost to be paid to the courier is 10 €, or you can send it to us at your expense.

In both cases the return costs are at your expense

The return request must be made no later than 15 days from the date of delivery of the package.

The shipping costs for the return are charged to the customer, however at a cost of € 10 we can send you our courier for collection, you can pay cash directly to the courier, contact us at 3714163791

You will receive a refund of the amount spent excluding shipping costs, within 24 hours of delivery to our office with the payment method you selected when ordering. In the case of a bank transfer, you will be asked for the IBAN.