Customer support
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Yes, all the products for sale are actually present in our warehouse in Italy, the quantity is indicated for each item with the inscription: "AVAILABLE",
when the quantity is zero, it is indicated with the inscription:
"UNAVAILABLE"
Do you want to know when it will be available again?
Contact us at 3714163791 or click HERE
We accept all major payment methods:
Credit card: circuit MasterCard, Visa, Maestro e PostepayRecharge Postepay: account holder Alessandro Cuomo, card number 5333 1711 0382 3429
Paypol: at the address info@alenri.com
Cash on delivery: with a supplement of € 10 you can pay in cash directly to the courier
Bank transfer below you will find the credentials of the bank account:
account holder: Alessandro Cuomo
IBAN: IT33 V030 3241 3400 1000 0091 014
Branch Address: Headquarters in Andria Corso Cavour, 147 - 76123 (Bt)
Bank: Credem S.p.A
SWIFT/BIC: BACRIT21870
All orders placed from Monday to Friday before 4.00 pm we ship same day,
orders placed on Saturday and Sunday, will be shipped the following Monday.
times delivery are for Italy 24/48 hours, with GLS courier.
For shipments all over the world we rely on DHL with delivery times delivery in 5 to 10 working days
Sure, we are here to help you, contact us at 3714163791 we will follow you step by step in placing your order or we do it for you.
If you prefer not to place the order but to receive the product directly at home, we can ship with cash on delivery, you pay in cash directly on delivery.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
If you prefer not to place the order but to receive the product directly at home, we can ship with cash on delivery, you pay in cash directly on delivery.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
The modification of commercial agreements or extraordinary events can sometimes determine the increase or reduction of the prices of some items. It is important to let you know that increasing prices, on some occasions, means safeguarding the high quality of the service that distinguishes us, convinced that we can always ensure safety, guarantee and pre and post sales assistance.
Of course, you can place your order on our site, when choosing the type of payment select: "CASH ON DELIVERY", we will automatically receive your shipping details, if you have placed the order by 4.00 pm your package will leave the same day.
After about 24/48 working hours, you will receive your purchase paying cash on delivery directly to the GLS courier.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
After about 24/48 working hours, you will receive your purchase paying cash on delivery directly to the GLS courier.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
Of course, we take care of packaging the gift, at no additional cost, we know that a gift is an emotion for both the buyer and the recipient.
Tell us about it when ordering in the "delivery note" or you can contact us at 3714163791
Tell us about it when ordering in the "delivery note" or you can contact us at 3714163791
To return a product purchased on Alenri, it must be intact and complete in all its parts with box, as it was delivered to you.We accept returns only and no later than 15 daysWe use these rules to ensure excellent service, to return a product and obtain a refund of the item price excluding shipping costs, it's very simple just contact us at 3714163791 or send us an email by clicking
HERE.
After contacting us, we can book the collection with our courier at your address, at the time of collection the cost to be paid to the courier is 10 €, or you can send it to us at your expense.In both cases the return costs are at your expense
After contacting us, we can book the collection with our courier at your address, at the time of collection the cost to be paid to the courier is 10 €, or you can send it to us at your expense.In both cases the return costs are at your expense
You can contact us at the whatsapp number 3714163791
or by filling out the request form, click HERE.
Our opening hours: from Monday to Friday from 9.00 to 16.00
Yes, all the products for sale are actually present in our warehouse in Italy, the quantity is indicated for each item with the inscription: "AVAILABLE",
when the quantity is zero, it is indicated with the inscription:
"UNAVAILABLE"
Do you want to know when it will be available again?
Contact us at 3714163791 or click HERE
Once you have identified the product, enter the desired quantity by clicking the button ADD TO CART. At the top right of each page you will find the entry CART with the number of articles inserted.
No, there is no obligation. From the cart you can add or delete all the items you want. Once you have finished your search and want to proceed with the purchase, just open it and click on GO TO THE CHECKOUT.
Yes, it is possible to remove one or more products from the cart, just open your cart, locate the product to delete and select DELETE.
Sure, contact us on the whatsapp number 3714163791
Our opening hours: from Monday to Friday from 9.00 to 16.00
Sure, we are here to help you, contact us at 3714163791 we will follow you step by step in placing your order or we do it for you.
If you prefer not to place the order but to receive the product directly at home, we can ship with cash on delivery, you pay in cash directly on delivery.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
If you prefer not to place the order but to receive the product directly at home, we can ship with cash on delivery, you pay in cash directly on delivery.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
We accept all major payment methods:
Credit card: circuit MasterCard, Visa, Maestro e PostepayRecharge Postepay: account holder Alessandro Cuomo, card number 5333 1711 0382 3429
Paypol: at the address info@alenri.com
Cash on delivery: with a supplement of € 10 you can pay in cash directly to the courier
Bank transfer below you will find the credentials of the bank account:
account holder: Alessandro Cuomo
IBAN: IT33 V030 3241 3400 1000 0091 014
Branch Address: Headquarters in Andria Corso Cavour, 147 - 76123 (Bt)
Bank: Credem S.p.A
SWIFT/BIC: BACRIT21870
Of course, when you pay by credit or prepaid card, you will enter your details directly on the STRYPE platform.
Our payment system is secure and keeps the information you provide during the transaction confidential. When you place an order and communicate your payment details, we use SSL (Secure Socket Layer) technology to protect information in transit. You can verify that during the payment your confidential data is encrypted by looking at the URL displayed in the address field of your browser. With the SSL protocol, the URL begins with "https: //" instead of "http: //", confirming that you are making a secure transaction. We will never have access to your credit card number, nor will it ever be stored in our systems.
Our payment system is secure and keeps the information you provide during the transaction confidential. When you place an order and communicate your payment details, we use SSL (Secure Socket Layer) technology to protect information in transit. You can verify that during the payment your confidential data is encrypted by looking at the URL displayed in the address field of your browser. With the SSL protocol, the URL begins with "https: //" instead of "http: //", confirming that you are making a secure transaction. We will never have access to your credit card number, nor will it ever be stored in our systems.
Before proceeding with the payment, make sure you have all the data necessary to make it correctly. The reasons why the transaction may not be successful can be different:
- you may have reached the maximum monthly spending limit or do not have enough credit available;
- you do not have the Secure Code issued by your bank for online transactions;
- you may not be enabled for online purchases with PostePay, you will have to contact the Italian Post Office;
- your session may have expired;
- your card circuit may have problems.
If you want you can contact us at 3714163791 we do not work miracles, but we can try to solve the problem together.
- you may have reached the maximum monthly spending limit or do not have enough credit available;
- you do not have the Secure Code issued by your bank for online transactions;
- you may not be enabled for online purchases with PostePay, you will have to contact the Italian Post Office;
- your session may have expired;
- your card circuit may have problems.
If you want you can contact us at 3714163791 we do not work miracles, but we can try to solve the problem together.
Sure, you can place the order on our site, when choosing the type of payment, select: "CASH ON DELIVERY", we will automatically receive your shipping details, if you have placed the order by 4.00 pm your package will leave the same day.
After about 24/48 working hours, you will receive your purchase paying cash on delivery directly to the GLS courier.
You must know that: Cash on delivery has a surcharge of € 10 to be added to the shipping cost, due to GLS courier collection costs
After about 24/48 working hours, you will receive your purchase paying cash on delivery directly to the GLS courier.
You must know that: Cash on delivery has a surcharge of € 10 to be added to the shipping cost, due to GLS courier collection costs
Sure, we are here to help you, contact us at 3714163791 we will follow you step by step in placing your order or we will do it for you.
If you prefer not to place the order but to receive the product directly at home, we can ship in pay on delivery, you pay in cash directly on delivery.
You must know that: Cash on delivery has a surcharge of € 10 to be added to the shipping cost, due to GLS courier collection costs
If you prefer not to place the order but to receive the product directly at home, we can ship in pay on delivery, you pay in cash directly on delivery.
You must know that: Cash on delivery has a surcharge of € 10 to be added to the shipping cost, due to GLS courier collection costs
All orders placed from Monday to Friday before 4.00 pm we ship same day,
orders placed on Saturday and Sunday, will be shipped the following Monday.
times delivery are for Italy 24/48 hours, with GLS courier.
For shipments all over the world we rely on DHL with delivery times delivery in 5 to 10 working days
As soon as the shipment is ready, we will send you a whatsapp message with the shipping code and relative link to track your package.
If you don't have whatsapp, we will send you an SMS or an email.
In all ways we will try to update you on your purchase.
If you don't have whatsapp, we will send you an SMS or an email.
In all ways we will try to update you on your purchase.
The courier makes 2 delivery attempts at the address indicated. If both attempts are unsuccessful, the goods are transferred to the nearest branch. Then our shipping office gets in touch with you to arrange a new delivery or a collection at the branch. For us it is very important to be able to deliver your package at the first attempt because this allows us to avoid unnecessary and expensive costs that derive from the delivery attempts after the first and from the storage service.
No, the courier we rely on does not deliver on Saturday and Sunday, all deliveries are carried out from Monday to Friday in the time slot that goes from 9.00 to 18.00, however we can indicate in the shipment delivery to a workplace / a neighbor / a business that is always open, to give you more flexibility in the collection.
Don't worry, if you get a damaged package, at the time of delivery, accept it with reserve, take some photos that testify to any damage, when you realize that the goods inside are damaged, contact us at 3714163791 we will solve the problem for you
Of course, it is possible to make the return, we give our customers the possibility to return the product to us within and no later than 15 days from the successful delivery.
You must know that: in order for us to accept your return, the product must be new and UNUSED complete with box and all its parts, as it arrived
You must know that: in order for us to accept your return, the product must be new and UNUSED complete with box and all its parts, as it arrived
To return a product purchased on Alenri, it must be intact and complete in all its parts with box, as it was delivered to you.We accept returns only and no later than 15 daysWe use these rules to ensure excellent service, to return a product and obtain a refund of the item price excluding shipping costs, it's very simple just contact us at 3714163791 or send us an email by clicking
HERE.
After contacting us, we can book the collection with our courier at your address, at the time of collection the cost to be paid to the courier is 10 €, or you can send it to us at your expense.In both cases the return costs are at your expense
After contacting us, we can book the collection with our courier at your address, at the time of collection the cost to be paid to the courier is 10 €, or you can send it to us at your expense.In both cases the return costs are at your expense
The return request must be made no later than 15 days from the date of delivery of the package.
The shipping costs for the return are charged to the customer, however at a cost of € 10 we can send you our courier for collection, you can pay cash directly to the courier, contact us at 3714163791
You will receive a refund of the amount spent excluding shipping costs, within 24 hours of delivery to our office with the payment method you selected when ordering. In the case of a bank transfer, you will be asked for the IBAN.
“Best price” for Alenri means offering you the best value for money on the market (also considering shipping costs), thanks to commercial agreements that allow us to always be extremely competitive.
No. All the items on Alenri are produced by selected suppliers and subjected to constant quality control, if the price is low it is because we want to be competitive on the market without ever neglecting the quality of the product.
The modification of commercial agreements or extraordinary events can sometimes determine the increase or reduction of the prices of some items. It is important to let you know that increasing prices, on some occasions, means safeguarding the high quality of the service that distinguishes us, convinced that we can always ensure safety, guarantee and pre and post sales assistance.
Sure, we are here to help you, contact us at 3714163791 we will follow you step by step in placing your order or we do it for you.
If you prefer not to place the order but to receive the product directly at home, we can ship with cash on delivery, you pay in cash directly on delivery.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
If you prefer not to place the order but to receive the product directly at home, we can ship with cash on delivery, you pay in cash directly on delivery.
You must know that: cash on delivery has a supplement of € 10 to be added to the shipping cost, due to GLS courier collection costs
Sure, contact us on the whatsapp number 3714163791
Our opening hours: from Monday to Friday from 9.00 to 16.00
Don't worry, contact us at 3714163791 we will solve it for you, a mistake can be made very easily when ordering
Of course, we take care of packaging your gift, at no additional cost, we know that a gift is an emotion for both those who buy and those who receive.
Tell us when ordering in the section "delivery notes" or you can contact us at 3714163791
Tell us when ordering in the section "delivery notes" or you can contact us at 3714163791
No, it has no additional cost, it is a service that we offer with great pleasure to our customers.
Of course, if it is a gift we will be careful to remove any labels that indicate the price.
Of course, we deliver your gift, just indicate it when ordering in the selection: "delivery notes" or contact us at 3714163791
You can contact us at the whatsapp number 3714163791
or by filling out the request form, click HERE.
Our opening hours: from Monday to Friday from 9.00 to 16.00
